Effective Date: January 01, 2023

At Social Unicorns, we strive to provide high-quality digital marketing, design, and AI automation services. Since we provide non-tangible, irrevocable digital services, we do not issue refunds once the project execution has started or the digital assets have been delivered.

1. Refund Eligibility

• Before Project Kick-off: If you change your mind before we have started any work or strategy sessions, you are eligible for a 100% refund (minus any payment gateway transaction charges).

• Service Dissatisfaction: If you are not satisfied with the quality of work, we offer a specific number of revisions (as mentioned in your service agreement) to ensure the output meets your expectations. Refunds will not be granted based on performance metrics (like leads/sales) as they depend on various market factors.

• Duplicate Payments: In case of a duplicate payment due to a technical error, the extra amount will be refunded via the original payment method within 7-10 working days.

2. Non-Refundable Services

Refunds are not applicable on the following:

• Setup fees for Ad campaigns (Google/Meta).

• Completed graphic design or video editing projects.

• Monthly retainer fees once the month has started.

• Custom AI bot development costs once the API integration is complete.

3. Cancellation Policy

Clients can cancel their monthly subscription or ongoing project by providing a 15-day notice via email. Any work done up to the date of cancellation will be billed accordingly.

4. How to Request a Refund?

If you believe you are eligible for a refund (e.g., duplicate payment), please contact us at:

• Email: support@socialunicorns.in

• Subject: Refund Request - [Your Business Name]

• Timeline: We will review your request and respond within 48 hours. Approved refunds will be processed through Razorpay and credited back to your original payment mode within 5-7 business days.